Repair Service

You work hard and your boots do too.

It’s inevitable that over time your White’s Boots will experience some wear and tear. After all, that’s what they are made to do. But we also know that our customers, like you, expect the best out of your boots.

Luckily for you, when your White’s Boots get worn down, you don’t need to throw them away. You can send them to us and we’ll repair, resole or rebuild your boots so they are good as new.

Repair and Rebuilds of White’s Manufactured Products

Boots requiring repair should be returned to White’s Boots, Inc. at 4002 E. Ferry Ave, Spokane, WA 99202. A brief written description of the work requested along with your name and contact information must accompany the boots. Please use “FR067 – Customer Repair Order Form to provide this information. Please mark the outside of the shipping container with ATTN: Repairs. For any questions before sending, please call our repair department at: (800) 541-3786.

Unclaimed Repaired Products

Customers whose boots were completed more than 6-9 months ago, will receive final notice that the boots are available to be picked up or shipped.

Three documented notification attempts will then be made, with the last one stating a forfeiture date on all boots left unclaimed after 12 months.

Any payment made towards the repair will not be refunded, but can be used as store credit.

Make your White’s Boots last longer by taking care of them the right way.

Boot Rebuilding

One remarkable advantage of investing in White’s Boots is that they are rebuildable. By eliminating synthetic material and fillers, White’s all-leather construction enables worn-out boots to be returned to like-new condition for a fraction of the cost of a new pair.

Here are five reasons to have your White’s, Hathorn Hi-line and Hathorn boots rebuilt at our factory:

  1. Investment: You’ll receive exceptional service from your rebuilt boots, just as you would from a new pair of White’s, Hathorn Hi-line and Hathorn Boots.
  2. Quality Workmanship: The same craftsmanship goes into our rebuilt boots, making them as good as new.
  3. Quality Materials: Rebuilt White’s, Hathorn Hi-line and Hathorn are constructed from the same heavy duty materials as our new boots.
  4. Comfort: White’s rebuilds your boots on the original last (mold) to maintain our legendary Arch Ease support.
  5. Price: White’s, Hathorn Hi-line and Hathorn maximum wear capability and irrefutable comfort combine to assure you the best dollar value in boot repair.

Re-Boot Your Boots!

For a moderate cost we can reshape the arches and even replace worn-out insoles, midsoles, outsoles and heels. Toe leather can actually be replaced, when necessary. The only portion of the boot that cannot be rebuilt is the upper quarters. Quotation of repair costs can be made only upon boot inspection. White’s master craftsman will do only the work required to return your boots to first-class condition.

Note: Unauthorized repair work done by anyone other than White’s, will invalidate your boot Warranty. Please remove all personal items from boots when you return them for repairs. You may use FR067 – Customer Repair Order Form when sending in your boots to provide information helpful in completing your rebuild or repair requests.


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