So, I have been wearing them (my boots) and I have to say I am so thankful for what you all did for me!
These boots are sooooo nice! Great fit, smell of nice new leather, not hard to break in, and so comfortable. They don’t squeak and are very supportive. I can’t say enough about your customer service- you guys really do care and go the extra mile to make sure the customer is taken care of. And your boots are certainly top of the [line]. I had almost forgotten what a joy it is to wear top quality boots! When you have to be on your feet for many hours a day, day after day, the extra quality is the difference between getting your job done professionally or just suffering or being distracted by lower quality ‘substitutes’ that aren’t substitutes at all.
I just pitched my smokejumpers. I bought them right before the 30 Mile Fire, where I lost four fellow Wildland Firefighters. I had them with me in Iraq after I enlisted in Sept 2001 after some ***** attacked us, Still had them when I broke my back in 2006 and was medically discharged. I fought back from that and became a cop. I still had the boots the night I was shot in Yakima protecting a kid. The bullet hit my left knee and got me retired from the police force. I’m a nuclear inspector now down at Hanford. I had them on today when I got crap splashed on me that won’t wash off. The worn boots did their job, and saved my ass. But they couldn’t be saved. So they’re gone. Never thought I’d miss a pair of boots, but they had a lot of miles on them. Guess it’s time to buy my second pair, 19 years later. Thanks for making a product that actually holds up.
To your boots!! They help save lives!
When I landed my medical flight job, I know the only boots I would sport on my feet were Whites. I fly sometimes 20 of my 24 hour shifts and my feet are NEVER tired or sore. I’m just a 5’5” 118lb cowgirl from Montana, but I’m as tough as my boots! I’ve sold more Whites than you can guess. Men and women come up to me all the time and ask me about my boots, I give them the straight facts…they’re the best boot ever! They are good enough for 3 generations of Wildland Firefighters in my family and they make medical flight look downright rugged, yet sexy! Thank you!!
I just retired after 36 years in the fire service. I purchased a pair of Smokejumper boots in 1980! I just retired them after 35 years. On the campaign fires all of the crews can’t wait to take their boots off except for me. Double layer socks and an insert and I can and do wear them sometimes 24 hours a day. After I retired, I did a 26 mile cross country hike in them (wanted them for the snake protection and they are comfortable) and they were done. I am sad to have to retire them. I am going to cut the bottoms off and make Snake Gaiters out of the uppers!! Your company makes a great product. Thanks for everything. 35 years wearing my Whites!!!
I just wanted to drop you a line to say I got my old (42 years) smokejumpers back and you did a really great job on them. A couple of days around the house and they were ready for the field. I had forgotten however, just how stiff they are when new but they will ease up in time. Right now, they fit fine and are comfortable so I can be patient. In this age when just about everything, including footwear, seems to be disposable and you’re lucky to get more than a year of service life, it is refreshing to know there is at least one firm whose products can stand up to steady use for 40+ years and still be rebuilt so well that they will probably outlast me. Thanks
Never had a pair of footwear that actually fit the “Squatch feet” I have. 111/2 F. Did the drawings and measurements. Called in my order a month or so later. I now have the most heavenly sensation with every step. These things are awesome. I never want to take them off and they are work boots.
The double leather midsole and double layer uppers molds to your foot after a week or so and lots of leather honey. Truly a work of art I have never worn anything more comfortable.
Almost brought tears to my eyes when I walked in them and discovered my feet don’t hurt after 30 years of foot pain. I bought 6” smoke jumpers, I’m a stationary Engineer and never sit down. I’m also cheap and I can tell you the payment was a bit painful until I put them on my feet. I used to buy (other brands) and was in agony every step. I know folks that have had the same pair of White’s for 30 years. Really a no brainer, I’ll never buy anything else, well except the semi-dress I just ordered.
Once again I am impressed with and grateful of your customer service. Thank you.
Quick story: Recently there was a sale at Barebones Workwear in our region. Stopping by my local store in Roseville/Rocklin. I found that there was a training session being conducted for a new store about to open and they happened to be discussing White’s Boots product line. Of course I was wearing my Smoke Jumpers that day! I had been working and welcomed the break to visit the store. In speaking with the store manager, Aaron, he suggested that I show the group my boots. They were welcome to inspecting my boots and the trainer used them as an example in his presentation of your products. I chimed in about the comfort and value of the boots. Also your great customer service. They were quite impressed with the quality of the rebuild. I told them that they should have the highest confidence in White’s Boots and could trust that their Customer satisfaction would be second to none.
I just received notice of shipping for my Cowboy Boots. I am excited!
To the Craftsmen/women who kindly repaired my boots,
I just want to say many thanks for the truly excellent work that you did to rebuild a very old pair of White’s boots of mine. Your exacting work was immediately evident and reflects the quality of people that must work for White’s Boots, Inc.
I know you must hear this often, but this type of care and attention to detail simply is not often found in most goods I use and buy these days. To find good chisels, well-balanced and of high quality steel, I must search out old Swedish chisels on eBay for they are simply not produced any longer. Yes, there are companies who make very high tech tools that make my life easier and there are companies that produce wonderful, durable camping tents and stoves, bit it takes time and much trial and error to find them. But White’s Boots has always been there for me ever since I was maybe 19 years old and spent more than a week’s paycheck to buy my first pair.
Putting on these extensively rebuilt boots and taking them for a walk in the woods with my dog the moment I got them back in the mail reminded me of the break-in process I went through with my first pair. I walked maybe five of six blocks from the store before I turned around and went back to tell the clerk that I must surely have the wrong size. No, that is just part of the process, he reassured me. It was hard to believe then that they would come to fit like gloves for my feet as the old guys told me they would.
For the first week or so, I would put them on in the morning and work in them until lunch when I would change them out for a well-worn pair of hiking boots that I carried in my backpack. My fellow crew mates thought I was a bit crazy to have paid such money for a pair of boots that needed so much time to break in. but once they were broken in, I wore them and nothing else for the rest of the summer and into the fall. My crew mates’ boots wore out and they bought new ones that broke down, but my White’s help up nearly as good as new.
Eventually I did have them resoled (a few times) and then rebuilt, but this time, for this pair, the quality of the rebuild is much better. How many times does that happen these days, when I can say that the quality of workmanship is at least as good, maybe even better, than before. Hardly ever.
Anyway, I just wanted you to know that there are people out here who appreciate the time and effort you put in to repair and making the boots that you do.
I have received the steel toe boots and they fit fine. Thank you and your staff for once again for working with me to be correctly fitted with the best handmade work boots in the world.
I wore your boots for 40 years and fully intend to have pair on when I leave this world.
Thank you all very much.