Orders
The easiest way to order a stock style and size is by placing your order online. For custom boots and sizing, please call our Orders Department at 800-541-3786.
Frequently Asked Questions
HOW DO I PLACE A CUSTOM MADE-TO-ORDER BOOT?
You can find information about custom boot orders by visiting https://whitesboots.com/pages/custom-boots/.
WHAT IS THE DIFFERENCE BETWEEN BACKORDERED, CLOSEOUT, AND DISCONTINUED PRODUCTS?
Backordered – Specific styles will show an estimated lead time for certain sizes, which can range from 4 to 20+ weeks. Lead times will fluctuate throughout the year and can change based on many factors. All Backordered items can be added to your cart and purchased.
Closeout/Discontinued – If you are shopping in our sale/closeout section or you come across a style that has a discounted price, that style is likely discontinued. If your size shows “Out of Stock” on a discounted style, it is likely discontinued and will not be re-stocked.
WHAT IS THE CURRENT LEAD TIMES FOR BACKORDERED OR MADE-TO-ORDER BOOTS?
Lead times vary based on construction style and seasonal fluctuations. Please contact our Orders Department by email atorders@whitesboots.comor by calling 800-541-3786 for the most current lead times.
SHOULD I SEND IN MY MEASUREMENTS BEFORE PLACING AN ORDER?
If you’re a first-time buyer with us, we do recommend completing a Measurement Guide that is found in our annual catalog. Follow the instructions carefully and mail the guide back to our team. A representative will contact you once your measurements are reviewed and a size is determined.
Our online Fitting Guide is a great way to determine whether your measurements fall within our stock sizing chart. Visit https://whites-boots-shop.myshopify.com/pages/fitting and follow the step-by-step instruction to find your length and width. If your measurements fall outside of our stock sizing, we recommend completing a physical measurement form found in our catalog.
