Customer Support


The easiest way to order a stock style and size is by placing your order online. For custom boots and sizing, please call our Orders Department at 800-541-3786.

Frequently Asked Questions

How do I place a custom made-to-order boot?

You can find information about custom boot orders by visiting

What is the difference between Backordered, Closeout, and Discontinued products?

Backordered –  Specific styles will show an estimated lead time for certain sizes, which can range from 4 to 20+ weeks. Lead times will fluctuate throughout the year and can change based on many factors. All Backordered items can be added to your cart and purchased.

Closeout/Discontinued – If you are shopping in our sale/closeout section or you come across a style that has a discounted price, that style is likely discontinued. If your size shows “Out of Stock” on a discounted style, it is likely discontinued and will not be re-stocked.

What is the current lead times for Backordered or Made-To-Order boots?

Lead times vary based on construction style and seasonal fluctuations. Please contact our Orders Department by email at or by calling 800-541-3786 for the most current lead times.

Should I send in my measurements before placing an order?

If you’re a first-time buyer with us, we do recommend completing a Measurement Guide that is found in our annual catalog. Follow the instructions carefully and mail the guide back to our team. A representative will contact you once your measurements are reviewed and a size is determined.

Our online Fitting Guide is a great way to determine whether your measurements fall within our stock sizing chart. Visit and follow the step-by-step instruction to find your length and width. If your measurements fall outside of our stock sizing, we recommend completing a physical measurement form found in our catalog.

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