Orders
The easiest way to order a stock style and size is by placing your order online. For custom boots and sizing, please call our Orders Department at 800-541-3786.
Frequently Asked Questions
How do I place a custom made-to-order boot?
You can find information about custom boot orders by visiting https://whitesboots.com/custom-boots/.
What is the difference between Backordered, Closeout, and Discontinued products?
Backordered – Specific styles will show an estimated lead time for certain sizes, which can range from 4 to 20+ weeks. Lead times will fluctuate throughout the year and can change based on many factors. All Backordered items can be added to your cart and purchased.
Closeout/Discontinued – If you are shopping in our sale/closeout section or you come across a style that has a discounted price, that style is likely discontinued. If your size shows “Out of Stock” on a discounted style, it is likely discontinued and will not be re-stocked.
What is the current lead times for Backordered or Made-To-Order boots?
Lead times vary based on construction style and seasonal fluctuations. Please contact our Orders Department by email at orders@whitesboots.com or by calling 800-541-3786 for the most current lead times.
Should I send in my measurements before placing an order?
If you’re a first-time buyer with us, we do recommend completing a Measurement Guide that is found in our annual catalog. Follow the instructions carefully and mail the guide back to our team. A representative will contact you once your measurements are reviewed and a size is determined.
Our online Fitting Guide is a great way to determine whether your measurements fall within our stock sizing chart. Visit https://whitesboots.com/fitting/ and follow the step-by-step instruction to find your length and width. If your measurements fall outside of our stock sizing, we recommend completing a physical measurement form found in our catalog.
